Frequently Asked Questions
Here are the answers to a few common questions.
If you have Keap Pro or Max, check out this article. If you're in Max Classic, or unsure what version of Keap you have, watch this quick video.
It depends on what you need - if you're a brand new user with Keap Pro or Keap Max, then this is for you.
If you're a new Max Classic user, we recommend the Max Classic Starter Kit.
And if you're specifically looking to level up the way you use Keap's campaign builder, then check out the Advanced Automations collection.
As part of your Keap subscription, you have access to our free chat and phone support - you can find the contact info for those options here. Additionally, if you're looking for feedback, or a place to get ideas - you can join the conversation in the official Keap User Group here.
Tags are a critical feature in Keap - at their simplest, you can think of tags as labels to help keep your contacts organized. But tags can also be used to start and stop automation, or as criteria to help you refine searches and reports.
More on tags here.
Here are some more details on DKIM authentication.
Yes - there is a library of pre-built automation templates available in the Keap Marketplace.
You can find a list of upcoming Keap events here.
Event replays (and webinar recordings) are all uploaded to this site once they're available.
Lifecycle Automation is a way of planning and organizing the experience you create for your leads, prospects, and customers. This course will introduce the concept, and show you how to begin using it in your business.