FAQ:

  • How do I find my app ID? And what version of Keap do I have?

    If you have Keap Pro, Max, or are on the newest edition of Keap Ultimate - check out this article.

    If you're on the older version of Ultimate (previously known as Max Classic), or are unsure what version of Keap you have, watch this quick video.

  • Which Keap training should I start with?

    No matter which edition of Keap you have, we recommend one of thetwo Starter Kit courses. These are designed to help you understand the core features and functionality inside your account.

    And if you're specifically looking to level up the way you use Keap's automation builder, then check out the Advanced Automations collection. This three-part course walks through exactly how to use this part of the software to introduce automation to your business, and multiply your ROI from Keap.

  • Where do I go for support?

    As part of your Keap subscription, you have access to our free chat and phone support - you can find the contact info for those options here. Additionally, if you're looking for feedback, or a place to get ideas - you can join the conversation in the official Keap User Group here.

  • Can I work with your team to build automations or have them built for me?

    Yes! Our experts are here to lighten the load. Schedule a free strategy call to get personalized support. https://calendly.com/membership-services/gsm-strategy-call?utm_medium=referral&utm_source=academy&utm_campaign=faq&a2=Keap%20Academy

  • What are tags in Keap, and how do I use them?

    Tags are a critical feature in Keap - at their simplest, you can think of tags as labels to help keep your contacts organized. But tags can also be used to start and stop automation, or as criteria to help you refine searches and reports.

    More on tags here.

  • How do I authenticate my email domain in Keap?

    Here are some more details on DKIM authentication.

  • What upcoming events are scheduled?

    You can find a list of upcoming Keap events here.

  • Where can I find event replays?

    Event replays (and webinar recordings) are all uploaded to this site once they're available.

  • What is Business Automation?

    Business Automation, also known as Lifecycle Automation, is a way of planning and organizing the experience you create for your leads, prospects, and customers.

    This course will introduce the concept, and show you how to begin using it in your business.

    And if you want to use how automation can be used to support this framework, this mini course will walk you through that.